GENERAL CONDITIONS SHIPPING AND LOGISTICS

Take advantage of shop online. Everything will arrive without any complications directly at your home.

Your satisfaction is important for us, so we try to be as fast and reliable as possible, not only in the order phase of the product on the site but also in the delivery phase.

We have decided that shipping costs are FREE!

Delivery times:

Orders received on our site and complete with payment are processed on the same day if received by 13:00 on working days. However, it is recommended to order at least 30 minutes before the useful time. Deliveries take place on working days.

After this time they will be prepared for shipping the next business day.

  • FREE shipping

Under normal operating circumstances, the delivery time of the goods is 2/3 working days ( to be calculated from the moment the package leaves our warehouse). We remind customers that delivery times can vary up to 5 working days in case of disadvantaged areas or for any problems of the courier.

  • ONEDAY Service

Shipping in one day "the cost is 6.99 € ", you will have your product after 24 hours "in 95% of cases" directly at your home.

Discover the locations for which the delivery target is possibly increased by one working day.

Papillonstore will not be responsible for the failure or delayed delivery in case: The courier for reasons not dependent on Papillonstore, does not deliver on the established day.

It is understood that if the delay exceeds 48 hours, Papillonstore will reimburse the customer for the full shipping cost "ONEDAY".

  • Shipping abroad

The cost is 9 € throughout Europe, times vary from 3 to 4 days

courier:

The ordered goods are shipped through the SDA courier "Managed by Poste Italiane" the delivery takes place without signature, "only for free shipments".

We use the new Express Mail system " Fast and Reliable with Delivery Tracking managed directly by us ", "free shipping only"

Goods ordered with ONEDAY Shipping have tracking that can be traced from the beginning of the shipment until delivery to the recipient.

Delivery times are from 9:00 am to 6:00 pm

  • Delivery address and billing address

If you are often away from home during normal delivery times, we are obviously available to deliver the goods to a different address, which you can indicate to us during the ordering procedure. The goods can also reach you in the workplace, from a neighbor, from friends or acquaintances.

Orders by invoice issue payment are only possible if the billing address coincides with your private address. In case the delivery is delivered to a different place, this address must be entered only under the heading "Delivery address".

The delivery address serves only for the good end of the shipment and is in no case used to verify solvency or for marketing purposes.

E-mail communication

In case of order, the Shop Online Papillonstore automatically sends you an email informing you about the evasion of the same. After ordering, check your inbox regularly. Below is a brief description of the messages that will be delivered to you:

  • Order confirmation

    Immediately after your purchase, an email is sent confirming the receipt of the order and an order number.

  • Order preparation

    You will receive another email indicating the preparation of your package.

  • Confirmation of shipment

    You will receive another email once the package has been delivered to the chosen carrier.

During the purchase process you are provided with some useful information:

  • availability
  • delivery times
  • transport cost (only for OneDay shipments "one day")
  • how to deliver
  • payment types (PayPal,Credit Cards,Wire Transfer)

For any information contact our customer service