Exchange, return and refund (Return)

If the Customer is a "Consumer",as defined in Article 3 of the Consumer Code, the rights referred to in Articles 52 and 21 of the Consumer Code, as amended by legislative decree of 21/02/2014 n.21, and therefore the right to withdraw from the Purchase Agreement (hereafter "Right of Withdrawal") for any reason, without explanation and without any penalty, with the methods specified below.
The Withdrawal may apply to all (Total Withdrawal) or only part (Partial Withdrawal) of the Papillonstore Products and/or Services purchased by the Consumer.
In the case of Products, the withdrawal period expires after 30 (THIRTY) days from the day on which the Consumer or a third party, other than the Carrier and designated by the Consumer, acquires physical possession of the Products (hereafter "Withdrawal Period").

The Withdrawal Notice can be sent - within the same Withdrawal Period as indicated above - by e-mail to the following address: info@papillonstore.it). The Withdrawal Notice must specify the will to withdraw from the Purchase and the Product/Service or Products/Services for which you intend to exercise the right of Withdrawal. Papillonstore, to facilitate the exercise of the right of Withdrawal, makes available to its Consumers a special Form to be used for the Communication of Withdrawal.Which you can find in your user area.
Following the correct exercise of the right of Withdrawal, as outlined in art. 52 and ss. of the Consumer Code as mentioned above, Papillonstore will forward to the Consumer, by E-MAIL the Practice Number. This Number must be indicated by the Consumer at the time of return of the Product(s) (hereafter "Return"). The Return of the Product(s) must take place within 30 (THIRTY) days from the date on which the Consumer has communicated his decision to withdraw pursuant to art. 52 of the Consumer Code just mentioned. This deadline will be respected if the Consumer sends back or re-sends back the Products/or subject to Withdrawal before the expiry of the 30 DAYS


NB: Papillonstore reminds its Consumers that the transport costs related to the return of the Product(s) subject to Withdrawal/Defects are borne by the Consumer and that the Return is under the complete responsibility of the Consumer himself. And that the return is not valid for customized products or made in quantities at the explicit request of the Customer.


If the right of withdrawal has been correctly exercised in accordance with The Provisions of Art. 52 and ss., Papillonstore will refund to the Consumer the full amount already paid, excluding the delivery costs incurred by Papillonstore (min 2.80€ - max 6.99€) , within 30 (THIRTY) days from the day on which it was informed of the consumer's decision to withdraw from the Purchase Contract.

The amount will be refunded through the same means of payment used by the Consumer for the initial transaction, unless expressedly different request of the Consumer and provided that the Consumer does not have to bear any costs as a consequence of the refund. Bow tie, pursuant to and for the effects of Art. 56 of the Consumer Code as amended by Legislative Decree no. 21/2014, reserves the right to withhold the refund until he has received the Products or until the Consumer has shown that he has shipped the Products, depending on which situation occurs before.