HELP PAGE AND FREQUENTLY ASKED QUESTIONS

-Shipping times and costs.

Shipping is FREE,as a rule it takes a maximum of 2-3 working days from the date of shipment of the package.

If you are urgent to receive the product use Oneday Shipping for only 6.99€, delivery in 24 hours.

All shipments are shipped on the same day if the order is placed by 13:00(Mon-Fri)

- Payments

Credit card

You can pay comfortably and safely. We accept Mastercard, Visa, Visa Electron, Postepay, American Express and all major cards.

Bank transfer

On the Papillonstore website you can pay for orders by bank transfer.

PayPal

You can choose to pay in this way by selecting the option PayPal; once you have reached the third stage of the purchase process ("Confirmation") click on "Confirm and continue with PayPal" to complete your order. Here you can pay with your own PayPal already active or Pay with any credit card.

- Return & Refund

If I order a product and it gets to me but I don't like what I do?" You have 30 days by law to decide whether to keep it or not."

No problem, send the product back and Papillonstore reimburses you the full amount spent.

If the ordered product has defects?

Here too no problem, we send it back and refund or replace the product at the customer's choice.

- Invoicing

PapillonStore requires as per law the C.Fiscale or P.Iva, in order to issue an invoice. We remind you that invoices must be requested by email and will be sent only electronically at any time you request it.

- Product details

The product detail page provides a lot of information to help you and orient yourself to choose the right product. For a good overview, below is a detailed list of individual functions.

  • Product Image: Shows the selected product from different perspectives

  • Zoom: Moving with your mouse over the product image zooms in. When you click on the main photo, the entire image is enlarged

  • Item Code: Each product has its own code, to facilitate both search and precise identification.

  • Wish list: Click on "On wish list" so that you can take this product into account in a later purchase. The wish list can be sent to friends or can be shared on Facebook and is recommended for special occasions such as birthday or Christmas. The wish list is not the same as booking your favorite products.

- Company

Our customers have documented our services with 100% positive reviews

Find feedback on both our Ebay profile and our Official Facebook page and Trustpilot

We are very proud to have worked seriously and accurately.

The products are made in Italy and by expert seamstresses.

For any other questions or problems just contact us or in the dedicated area here

or call our Customer Service at: 3339994159

you can also communicate via Whatsapp with our operators by adding the number 3339994159 to your contact list